What are the main features of your coating equipment?
Our equipment is designed for simple operation, easy maintenance, and high cost-effectiveness for long-term production.
How is the order and payment process handled?
We first communicate the technical plan and price, followed by signing the contract. Payment terms involve a deposit and final payment before delivery.
What are the typical logistics and shipping timelines?
Delivery is primarily handled via sea freight. The typical duration for shipping is approximately 1 month depending on the destination.
What is the warranty policy for the production lines?
We provide a one-year warranty for all equipment, including free replacement parts for any failures occurring within that period.
What kind of technical support do you provide?
We offer remote technical guidance. For issues that cannot be resolved remotely, we arrange for engineers to provide on-site technical services.
What is the return policy if the equipment has issues?
If the equipment cannot be used normally, clients can apply for a refund. The process involves technical communication followed by the refund procedure.